This year’s Institute of IT Training conference was another buzzy and stimulating event. Any thoughts of cutbacks and budget deficits could be cast aside temporarily as we gathered at a luxury hotel in one of the world’s most glitzy locations – London’s Mayfair (top property on Monopoly).
A recurring theme, at least for me, was on–demand learning, so I interested to come across this original offering from Trainer1. The idea is really simple. You’re doing a job, away from your desk, perhaps operating a piece of equipment or dealing with some emergency. You’ve got a phone (any sort will do) and you know the number to call if you find yourself unable to remember what to do. You call up and, using voice recognition, you engage in a ‘learning conversation’ with either a recorded voice or a text-to-speech program. You’re provided with the information you need in easy stages, step-by-step.
Phone2learn is what Trainer1 call, with tongue-in-cheek, ‘just-too-late’ learning – what you need when you’re up against it. And if you need your visual focus to be on the job rather than on a screen, and you’ve got a hand free to make a call (or a Bluetooth headset) then this might just be the option for you.
The flight from London to Newcastle this afternoon provided an ideal opportunity to remove one book from the pile accumulating on my desk. Not only did I accomplish this, I still had time for an exorbitantly expensive cup of tea and a KitKat.
The book I chose was, to be fair, a short one, the intriguingly titled Open Source Instructional Design by Nathan Eckel (IntelliDesign, 2009). One reason I had time for the cup of tea is that the premise for this book is a simple one:
I must admit that my usual experience is not the one described in point 1 above. If I was the designer, I’d want to interview a subject expert and have access to their materials. Then I’d produce a design, which the subject expert would approve. That’s a very different process, although still time-consuming and potentially adversarial – particularly if the subject expert insists on every detail of the subject matter being taught regardless of the possible learning outcomes. However, I do know some designers who work in the way Nathan describes – the expert provides something like a PowerPoint and then the designer takes that on and attempts to build a course from it.
I cannot see Nathan’s open source model being appropriate for top-end interventions, where there may well be an element of guided discovery (scenarios, sims, etc.) and/or rich media. I would expect to see this sort of project firmly in the hands of the designer. But for rapid development, where time is of the essence, this strikes me as a good model.
You could do as Nathan suggests and teach the expert the essentials of the ADDIE process. But then again, there’s always the 60-minute masters.
Chris Anderson’s article The web is dead: long live the internet, in the August edition of Wired magazine, has attracted a lot of attention, including mine, but for many the title of the article would mean very little. For the past five years I have been running 1-day workshops on learning technologies for new l&d professionals, in which I include a team quiz. The opening question asks, “When was the World Wide Web officially launched?”, with options for the 70s, 80s or 90s. Perhaps one team in ten gets the answer right – the 1990s – because they know the internet goes back a long way and they believe the web and the internet are the same thing. As we know, they are not.
The World Wide Web is a system which allows documents formatted using Hypertext Markup Language (HTML) to be shared across the internet in the form of web pages, aggregated as web sites. Web pages are viewed using applications called web browsers (Internet Explorer, Firefox, Chrome, Safari, etc.). The web was the creation of Sir Tim Berners-Lee (pause for God save the Queen) when he was working at CERN in Geneva.
As the diagram in Wired shows, prior to the 1990s, the internet was primarily used for FTP (file transfer) plus a little email and for newsgroups. By 2000 the web had become the dominant internet application, but contrary to what many thought, this situation has not continued.
I began to think of all those ways which I use the internet which does not involve me opening a browser:
All of these offer major benefits in terms of convenience, usability and utility. They also offer enormous performance benefits when compared to web-based tools. They are not free and open in the spirit of the web, nor are they in many cases indexable by Google, Bing and others. Do I mind? No. The web is a vital tool for me, but it is the internet which is really making the difference.
I need your help. I’m working on a book about architecture, but not in the conventional sense. I’m looking at learning architects, those who design environments for learning in the workplace. I want to interview a cross-section of pioneering learning architects from across the world to try and ascertain their vision for learning and development at work and how successful they have been in implementing this within their organisations. In particular I’m interested in those who understand the importance of different forms of learning (experiential, on demand, non-formal, formal) and have been able to integrate these as a coherent and well-balanced strategy.
Who do you know who is doing (or has done) a great job of heading up an l&d team and who would not mind sharing a little of their success? I’d love to know.
In the meantime, here’s a little more explanation of what I mean by a learning architect:
A learning architect designs environments for learning. Like the architect who designs buildings, the learning architect will be responding to a specific brief:
The learning architect also has a professional responsibility to their client. This requires them to be fully conversant with current thinking in terms of learning methods, acquainted with the latest learning media and up-to-date with developments in the science of learning. As none of these is intuitive and obvious, the client cannot be expected to have this expertise. And for this reason, it is neither sufficient nor excusable for the learning architect to act as order taker.
The responsibility of the learning architect is to their client. As with the architect of buildings, other motives can come into play – the desire to experiment and innovate, loyalty to the latest fads and fashions, the glamour and glitz of the awards ceremonies – but should they be tempted, they risk failing to meet the requirement within the given constraints.
'Architect' might sound like a grand title for someone other than a head of learning and development or what the Americans like to call a Chief Learning Officer, but remember that architects of buildings tackle small jobs like extensions as well as office blocks and whole housing estates. They start off working with other architects and they gain experience over time.
You don’t become a learning architect by calling yourself one; you also have to behave like one. An architect of buildings does not carry the bricks or paint the walls, although they do keep a watchful eye on these activities in case their plans need to be revised or updated. They don’t have to supervise every activity, but they do need to watch the numbers, so they can react if budgets and timeframes are being exceeded.
The learning architect does not need to directly facilitate learning or be present in all those situations in which learning might be taking place. However, they must know whether or not the learning that is occurring is in line with their plans and their client’s requirements, and that all this is happening at an acceptable speed and cost. And because the only constant in the modern workplace is change, they must be agile enough to respond to shifting requirements, new pressures and emerging opportunities.
The BBC news website describes a new Ofcom report which surveyed 1138 adults in the UK to determine how they spend their time, in particular the media they consume. The findings are startling. The statistics suggest people in the UK spend seven hours a day – almost half their waking lives - "engaging in media and communications activities".
The article goes on:
“However, the average person actually squeezes in the equivalent of nearly nine hours of media and communications by multi-tasking on several devices. Television still dominates people's media habits, with the average person spending around 3.8 hours watching television every day.”
“However, it found that most people are able to cram in even more by multi-tasking. For example, the report found that adults aged between 16 and 24 appeared to consume the least, spending just six hours and 35 minutes a day on the phone, laptop, radio or television. But by multitasking - effectively using two or more devices at once - the survey found that young adults were able to squeeze the equivalent of nine hours 32 minutes worth of consumption into that time.”
Before getting carried away, it is important to realise that there are very real doubts about whether multitasking is actually possible. See my posts:
My guess is that what is really happening is that people are switching their attention between a background medium – TV, radio, music on their iPod – and something more vital and urgent like texting, reading new emails, using Twitter, playing a game or social networking. And it isn’t just young adults doing this – it would not be unusual to find me checking out information on my smart phone while my wide plays a game on the iPad, as we both watch a TV programme. When the programme gets interesting, our focus will switch, because you really can’t concentrate on two things at once.
The report came up with some other interesting data:
I could be accused of being a boring old fart by suggesting that people should get out more, perhaps taking the odd walk. They should still remember to take their smart phones with them, just in case – like me from time to time - they get lost and need to rely on GPS to get them home.
In an interview with MediaBistro, Seth Godin declares that he has given up on writing books. With 12 in the bag, he no longer thinks that the traditional publishing process is “worth the effort”.
“I like the people, but I can’t abide the long wait, the filters, the big push at launch, the nudging to get people to go to a store they don’t usually visit to buy something they don’t usually buy, to get them to pay for an idea in a form that’s hard to spread,” he says.
This is timely for me because, in the last quiet week before everybody gets back from holidays and chaos again resumes, I am desperately trying to finish off some of those longer-term development jobs that I’ve been putting off for months now. One of these is a book I’ve had on the go since 2007 entitled The new learning architect. Luckily the book is not technology-centric because otherwise I would have had to completely revise it several times over this period. The focus of the book is the overall architecture for learning across an organisation, something which does not have to move in internet time, as Jay Cross likes to call it.
Anyway, Seth’s comments are unsettling, because they bring back all the doubts I have about the sense of hard copy book publishing. I know there’s no money in it unless you’ve got a broad enough topic and a big enough angle to get you into the mainstream business book best seller lists. And that leaves you with the gamble that, having your book out there with a major publisher, will somehow reflect itself on your ability to make money from other activities. This is possible of course, but there are many other ways of getting your name around which require a lot less work.
So far, I’ve concentrated on producing short handbooks which can be distributed as e-books or given away in hard copy form as freebies. This has definitely worked in the sense that many thousands of downloads and give-aways have got my work in front of a wide international audience. But handbooks are one thing; books that require a fair degree of concentrated reading and deep reflection are quite another.
Here’s what I’m weighing up:
What would you do?
I've had a number of discussions today about what really matters when it comes to the design of effective learning content. What has emerged, at least from my point of view, is a greater clarity about the considerations that drive decision making in both design and development.It seems there are three key factors all competing for attention, and that it's very difficult to concentrate on them all:
Clearly each of these is important to some degree. Which comes out top could depend on your role in the process. If you're a subject expert then obviously your focus is number 1. If you're selling design and development services, you may well differentiate yourself using number 3. If you're a learner (and rarely are you the one paying for any of this or ever consulted in any way) then your priority will undoubtedly be number 2. My guess is that most design and development teams focus on two of the considerations, at the expense of the other. Let's hope that the learner isn't the one to miss out.
In the past when I have heard groups express their dislike (if not complete hatred) of role plays, I have been sceptical that this opinion was in some way swayed by the bad experiences of the group in question - they had clearly in some past existence been badly bitten during or as a result of a role play exercise. However, I believe I have now heard the same opinion expressed by enough groups consistently enough for this to be regarded as a valid sample. So now it’s official – people hate role plays.
What’s particularly surprising is that (1) the population expressing the greatest dislike are themselves working in l&d and that (2) when asked how they would provide opportunities for practice, feedback provision and assessment of soft skills would typically come up with – you guessed it – role plays.
The purpose of a role play is to provide safe practice, typically of an interpersonal skill, such as interviewing or selling, in an off-job environment, almost always a classroom. By ‘safe’ we mean away from real interviewees or customers, so mistakes can be made without damaging real relationships. In practice, role plays are anything but safe, because participants are (or believe they might be) in danger of suffering the worst injury that can be inflicted on any adult, i.e. embarrassment in front of their peers.
Typically, role plays are acted out at a painfully slow pace in front of other course participants functioning as observers. For the brash and more confident amongst them, this is an opportunity to show off. For all others this constitutes a terror as great as they will experience without having to speak in public (which makes the role playing of speaking in public the most terrifying of all).
When you are determined not to make a fool of yourself, the last thing you do is experiment in a quest to learn from your mistakes; you stay strictly within the confines of your known abilities. For those who are beginners in acquiring the skill in question, even this is a problem, because they may well not yet have any abilities. If there was any doubt, the single skills practice (and there is usually only ever time for one) achieves only one thing: to confirm that this skill is harder than it looks and that you are a long way from acquiring it – you’ve moved from unconscious incompetence to conscious incompetence. In other words, you’re much worse off than when you came into the classroom.
I believe that learners would be more positive about role plays if they were able to have lots and lots of attempts and see some real progress. Unfortunately, much of the available classroom time is taken up with abstract theory (best covered, if at all, through self-directed learning) and watching other people do their role plays. Not a good use of time.
So how else can safe practice be achieved? One answer is a computer-based simulation – not easy to accomplish for soft skills without some pretty sophisticated software and even then limited in terms of realism and in what the computer can assess. Perhaps the best answer is one-to-one coaching; you practise with the coach and then, when you’re confident enough, you practise in real-world situations with the coach watching. This is expensive as an option, but may well be worth it because (1) the practice really is safe (no peers to be seen) and (2) you can practise as often as you need to. This coaching wouldn’t have to be conducted face-to-face; it could just as easily take place online using webcams.
Here ends my rant on role plays. Am I over-stating the case? Are there are other alternatives?
FastestTube is a browser extension that currently works with Chrome, Firefox and Safari (IE version on the way). It sits in YouTube and allows you to download any video in a number of formats:
This is a really useful facility. Previously I’ve used Voobys to perform this function but, by comparison, it’s a pretty untidy process. I like to have downloaded copies of my favourite videos so I can use them in presentations and workshops without needing to be online.
So which videos have I seen fit to download?
Networked student (on connectivism)
Drive: the surprising truth about what motivates us
Shift happens (the original)
I was recently given a copy of Andrew McAfee’s Enterprise 2.0 (Harvard Business Press, 2009) by Martin Baker from LM Matters. I sat down to skim read it on the train – the one hour trip from London to Brighton is usually enough. I was delighted when I opened the cover to find that the job had been done for me in the form of a five-page summary produced by getAbstract. The abstract included the key 'take-aways', a comprehensive summary of the key points and a spattering of quotes. It did the job really well.
I’m still glad to have the book,so I can explore particular topics in detail when I need to, perhaps for a particular project, but the abstract gave me a valuable overview - certainly enough to know whether the book would have been worth purchasing.
Anyway, I know what the key benefits are of employing ‘emergent social software platforms' within the firewall, how to counter the most common objections, and how to make a success of implementation. I could share these with you, but that would mean creating an abstract of the abstract, and I think that with a topic of this importance that would be one level of abstraction too far.
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While our local newspaper can do no better than to recycle tired old talking points, it is refreshing to be able to find local blogs from the New Brunswick educational community talking about, and working with, 21st century educational practices. As one writer cites from Dave Warlick: "When teachers are released from district managed portals, and allowed to shape their own personal learning networks, when they are granted a voice and ear to a global conversation about education, when students begin to take a more active role in affecting the 'what' and 'how' of their own learning, then education changes, and the barriers between the 'classroom' and 'world' start to disappear." Various Authors, Weblog, September 9, 2010 [Link] [Comment]
Very nice discussion of the concept of 'affordances'. "Affordances can be thought of as possibilities for action. Affordances are detected by a goal-driven agent as they move about in an 'information field' that results from the working of their senses in concert with their body movements." Matangdilis contrasts affordances - which are more like facts of nature - with cultural conventions (though obviously one is related to the other, as we see easily with the QWERTY convention for typewriters). And he draws some interesting conclusions about perceptual learning. "The idea here is that knowledge does not only exist in the world but also in the environment. And that in order to learn one does not need to be separated from the environment; one does not need to withdraw inside the mind to learn. That separation from the environment would lead to loss of knowledge. The unity and inseparability of man and environment is important." Good stuff. matangdilis, Open Educational Tools, September 8, 2010 [Link] [Comment]
Look like a good thing: "Higher Ed Live is a brand new LIVE weekly web show focused on the emerging role of social media and digital media marketing in higher education. Hosted by [Seth Odell], the show will broadcast live every Sunday at 7 p.m. EST." Via Kyle James.
Another open online course in the connectivist mold: "Many are predicting that higher education, like dot-coms and housing before it, is the next "bubble" ready to burst, and that technology will be at the forefront of college cost control. Using Anya Kamenetz's DIY U as a starting point, we'll consider what these trends might mean in an open seminar." Definitely worth a look. "I imagine this as more of a discussion of issues than an exercise in learning a particular something, so it seems to lend itself better to the seminar label. We'll scaffold our discussions around DIY U by Anya Kamenetz, but it is merely a point de départ. For those who don't have the book or don't wish to read it, there will be other suggested resources on each topic." It started September 7 so you're not too late, really. Jason Green, Pulaski Technical College , September 8, 2010 [Link] [Comment]
Some excellent expertise and guidance from Heli on Connectivism on the eve of out PLENK 2010 course. She summarizes and draws some conclusions from a dissertation by Minna Lakkala (also recommended, especially the first 40 pages). It's a bit much to summarize in a paragraph, but one of the conclusions, "educational settings should include elements that explicitly advance students' metalevel awareness and understanding of inquiry strategies," is relevant.
I know tech breaks down, and most frequently breaks down when you're trying something new in front of an audience. But this is exactly why I try new things in front of an audience. I know that people live almost in fear of their tech breaking down - hence this "survival guide" helping teachers cope with the inevitable problems. But while the suggestions here are very useful - I've used almost all of them myself - the most important tip is missing: solve your problem openly. While you're working on the problem, describe what you're doing, how you planned for the problem, and how you're addressing it. Let students know your thinking process. Let them see you think! I've done this in front of full auditoriums - and had people come to me after to say that this was the most interesting part of the talk. Shelly Blake-Plock, Teach Paperless, September 8, 2010 [Link] [Comment]
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